:root{color-scheme:light;--brand: #2563eb;--brand-hover: #1d4fd8;--brand-text: #1b45bf;--brand-soft: #eff4fe;--brand-soft-line: #c3d5fb;--on-brand: #ffffff;--canvas: #f4f6fa;--surface: #ffffff;--surface-subtle: #fafbfd;--surface-sunken: #f1f4f9;--line: #e5e9f0;--line-strong: #d5dce7;--text: #0f172a;--text-secondary: #475569;--text-muted: #6b7688;--text-inverse: #ffffff;--danger: #dc2626;--danger-soft: #fef1f1;--danger-line: #fadcdc;--warning: #b45309;--warning-soft: #fdf5e6;--warning-line: #f5e3c0;--success: #0e9f6e;--success-soft: #eafaf3;--success-line: #bfe9d6;--neutral-soft: #f1f5f9;--neutral-line: #e2e8f0;--neutral-text: #475569;--ai-bubble: #eef3fe;--ai-bubble-line: #d9e4fc;--ai-avatar: #64748b;--plat-wecom: #2563eb;--plat-wxshop: #0f7b5f;--plat-douyin: #334155;--plat-xhs: #e11d48;--plat-sph: #0e9f6e;--plat-tb: #ea580c;--plat-jd: #b91c1c;--plat-pdd: #9f1239;--plat-ks: #c2410c;--plat-generic: #64748b;--price: #c2410c;--av-bg-s: 84%;--av-bg-l: 95%;--av-fg-s: 52%;--av-fg-l: 38%;--r-xs: 4px;--r-sm: 6px;--r-md: 8px;--r-lg: 10px;--r-xl: 14px;--r-full: 999px;--sh-xs: 0 1px 2px rgba(15, 23, 42, .05);--sh-md: 0 2px 4px rgba(15, 23, 42, .04), 0 8px 20px rgba(15, 23, 42, .08);--ease: cubic-bezier(.2, .8, .2, 1);--dur-fast: .12s;--dur: .18s;--font-sans: -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Hiragino Sans GB", "Microsoft YaHei", "Noto Sans SC", system-ui, sans-serif;--ring: 0 0 0 3px rgba(37, 99, 235, .12)}:root[data-theme=dark]{color-scheme:dark;--brand: #2563eb;--brand-hover: #1d4fd8;--brand-text: #9cc2ff;--brand-soft: #16243c;--brand-soft-line: #24405f;--on-brand: #ffffff;--canvas: #0b1220;--surface: #111a2b;--surface-subtle: #16202f;--surface-sunken: #1a2537;--line: #22304a;--line-strong: #2f405e;--text: #e8edf6;--text-secondary: #a9b6cc;--text-muted: #8592a8;--text-inverse: #ffffff;--danger: #ff8080;--danger-soft: #3a1d22;--danger-line: #5a2b31;--warning: #f0b464;--warning-soft: #33260f;--warning-line: #55401d;--success: #4ade9f;--success-soft: #122c24;--success-line: #235140;--neutral-soft: #1a2537;--neutral-line: #2f405e;--neutral-text: #a9b6cc;--ai-bubble: #17233b;--ai-bubble-line: #24344f;--ai-avatar: #64748b;--plat-douyin: #64748b;--price: #fdba74;--av-bg-s: 32%;--av-bg-l: 22%;--av-fg-s: 72%;--av-fg-l: 76%;--sh-xs: 0 1px 2px rgba(0, 0, 0, .4);--sh-md: 0 2px 4px rgba(0, 0, 0, .4), 0 8px 24px rgba(0, 0, 0, .45);--ring: 0 0 0 3px rgba(59, 130, 246, .22)}:root{--el-color-primary: var(--brand);--el-color-primary-light-3: #6692f1;--el-color-primary-light-5: #92b1f5;--el-color-primary-light-7: #bed0f9;--el-color-primary-light-8: #d3e0fb;--el-color-primary-light-9: #e9effd;--el-color-danger: var(--danger);--el-color-warning: var(--warning);--el-color-info: var(--text-muted);--el-font-family: var(--font-sans);--el-border-radius-base: 8px;--el-text-color-primary: var(--text);--el-text-color-regular: var(--text-secondary);--el-text-color-secondary: var(--text-muted);--el-text-color-placeholder: var(--text-muted);--el-border-color: var(--line);--el-border-color-light: var(--line);--el-border-color-lighter: var(--line);--el-border-color-extra-light: var(--line);--el-bg-color: var(--surface);--el-bg-color-page: var(--canvas);--el-bg-color-overlay: var(--surface);--el-fill-color-blank: var(--surface);--el-fill-color-light: var(--surface-sunken);--el-fill-color-lighter: var(--surface-subtle);--el-mask-color: rgba(15, 23, 42, .45);--el-overlay-color-lighter: rgba(15, 23, 42, .45);--el-box-shadow-light: var(--sh-md)}:root[data-theme=dark]{--el-color-primary-light-3: #1f4db1;--el-color-primary-light-5: #1b3e8b;--el-color-primary-light-7: #173065;--el-color-primary-light-8: #152952;--el-color-primary-light-9: #13213e;--el-mask-color: rgba(0, 0, 0, .6);--el-overlay-color-lighter: rgba(0, 0, 0, .62)}*{box-sizing:border-box}html,body,#app{height:100%;margin:0}body{font-family:var(--font-sans);font-size:14px;line-height:1.55;color:var(--text);background:var(--canvas);-webkit-font-smoothing:antialiased}button{font:inherit;color:inherit}.wb-sprite{position:absolute;width:0;height:0;overflow:hidden}.ic{width:16px;height:16px;flex:none;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}.tnum{font-variant-numeric:tabular-nums}:focus-visible{outline:2px solid var(--brand);outline-offset:2px;border-radius:var(--r-sm)}.scroll{scrollbar-width:thin;scrollbar-color:var(--line-strong) transparent}.scroll::-webkit-scrollbar{width:10px;height:10px}.scroll::-webkit-scrollbar-thumb{background:transparent;border:3px solid transparent;border-radius:var(--r-full);background-clip:content-box}.scroll:hover::-webkit-scrollbar-thumb{background:var(--line-strong);background-clip:content-box}.wb-layout{display:flex;flex-direction:column;height:100%}.wb-body{display:flex;flex:1;min-height:0}.wb-spacer{flex:1;min-width:0}.wb-conn{display:flex;align-items:center;gap:8px;flex:none;padding:8px 16px;background:var(--warning-soft);border-bottom:1px solid var(--warning-line);font-size:12.5px;color:var(--warning)}.wb-conn.is-failed{background:var(--danger-soft);border-bottom-color:var(--danger-line);color:var(--danger)}.wb-conn__dot{flex:none;width:7px;height:7px;border-radius:var(--r-full);background:currentColor;animation:wb-conn-pulse 1.4s var(--ease) infinite}.wb-conn.is-failed .wb-conn__dot{animation:none}@keyframes wb-conn-pulse{0%,to{opacity:1}50%{opacity:.25}}.wb-conn__text{flex:1;min-width:0}.wb-topbar{flex:none;display:flex;align-items:center;gap:12px;height:60px;padding:0 20px;background:var(--surface);border-bottom:1px solid var(--line)}.wb-brand{display:flex;align-items:center;gap:10px}.wb-brand__logo{width:30px;height:30px;border-radius:8px;flex:none}.wb-brand__name{font-size:15px;font-weight:650;letter-spacing:.01em;white-space:nowrap}.wb-topbar__sep{flex:none;width:1px;height:22px;background:var(--line)}.wb-plat-summary{display:inline-flex;align-items:center;gap:7px;height:24px;padding:0 10px;border:1px solid var(--line);border-radius:var(--r-full);background:var(--surface-subtle);font-size:11.5px;font-weight:500;color:var(--text-secondary);white-space:nowrap}.wb-plat-dots{display:inline-flex;align-items:center}.wb-plat-dots i{width:7px;height:7px;border-radius:var(--r-full);background:var(--plat-generic);box-shadow:0 0 0 1.5px var(--surface-subtle)}.wb-plat-dots i+i{margin-left:3px}.wb-stats{display:flex;align-items:stretch;background:var(--surface-subtle);border:1px solid var(--line);border-radius:var(--r-lg);overflow:hidden}.wb-stat{display:flex;align-items:baseline;gap:6px;padding:5px 12px;border-left:1px solid var(--line);font-size:12px;color:var(--text-muted);white-space:nowrap}.wb-stat:first-child{border-left:0}.wb-stat__value{font-size:14px;font-weight:650;color:var(--text)}.wb-stat.is-alert .wb-stat__value{color:var(--danger)}.wb-btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:32px;padding:0 12px;border:1px solid transparent;border-radius:var(--r-md);background:transparent;font-size:13px;font-weight:500;white-space:nowrap;cursor:pointer;transition:background var(--dur) var(--ease),border-color var(--dur) var(--ease),color var(--dur) var(--ease),box-shadow var(--dur) var(--ease)}.wb-btn:disabled{cursor:not-allowed}.wb-btn--primary:disabled{background:var(--surface-sunken);color:var(--text-muted);box-shadow:none}.wb-btn--ghost:disabled,.wb-btn--danger:disabled{opacity:.55}.wb-btn--ghost{background:var(--surface);border-color:var(--line);color:var(--text-secondary);box-shadow:var(--sh-xs)}.wb-btn--ghost:hover:not(:disabled){background:var(--surface-sunken);border-color:var(--line-strong);color:var(--text)}.wb-btn--ghost[aria-pressed=true]{background:var(--brand-soft);border-color:var(--brand-soft-line);color:var(--brand-text)}.wb-btn--primary{background:var(--brand);color:var(--on-brand);box-shadow:0 1px 2px #2563eb4d}.wb-btn--primary:hover:not(:disabled){background:var(--brand-hover)}.wb-btn--danger{background:var(--surface);border-color:var(--danger-line);color:var(--danger)}.wb-btn--danger:hover:not(:disabled){background:var(--danger-soft)}.wb-btn--sm{height:28px;padding:0 10px;font-size:12.5px;border-radius:var(--r-sm)}.wb-btn--icon{width:32px;padding:0}.wb-btn--icon.wb-btn--sm{width:28px}.wb-chip{display:inline-flex;align-items:center;gap:4px;height:20px;padding:0 8px;border:1px solid transparent;border-radius:var(--r-full);font-size:11.5px;font-weight:600;line-height:1;white-space:nowrap}.wb-chip--xs{height:18px;padding:0 7px;font-size:11px}.wb-chip--warning{background:var(--warning-soft);border-color:var(--warning-line);color:var(--warning)}.wb-chip--danger{background:var(--danger-soft);border-color:var(--danger-line);color:var(--danger)}.wb-chip--neutral{background:var(--neutral-soft);border-color:var(--neutral-line);color:var(--neutral-text)}.wb-chip--success{background:var(--success-soft);border-color:var(--success-line);color:var(--success)}.wb-chip .ic{width:11px;height:11px}.wb-avatar-wrap{position:relative;flex:none}.wb-avatar{display:inline-flex;align-items:center;justify-content:center;width:40px;height:40px;border-radius:var(--r-lg);font-size:13.5px;font-weight:600;letter-spacing:.02em}.wb-avatar--sm{width:32px;height:32px;border-radius:9px;font-size:12px}.wb-avatar--customer{background:hsl(var(--hue, 214) var(--av-bg-s) var(--av-bg-l));color:hsl(var(--hue, 214) var(--av-fg-s) var(--av-fg-l))}.wb-avatar--agent{background:var(--brand);color:var(--on-brand)}.wb-avatar--ai{background:var(--ai-avatar);color:#fff;font-size:11px;font-weight:700;letter-spacing:.04em}.wb-plat-badge{position:absolute;right:-3px;bottom:-3px;display:inline-flex;align-items:center;justify-content:center;width:17px;height:17px;border-radius:var(--r-xs);background:var(--plat-generic);color:#fff;font-size:9.5px;font-weight:700;line-height:1;box-shadow:0 0 0 2px var(--surface)}.wb-plat-dot{flex:none;width:8px;height:8px;border-radius:var(--r-full);background:var(--plat-generic)}.wb-badge{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;margin-left:auto;padding:0 5px;border-radius:var(--r-full);background:var(--danger);color:var(--text-inverse);font-size:11px;font-weight:650;box-shadow:0 0 0 2px var(--surface)}.wb-inbox{display:flex;flex-direction:column;flex:none;width:336px;min-height:0;background:var(--surface);border-right:1px solid var(--line)}.wb-inbox__head{flex:none;padding:14px;border-bottom:1px solid var(--line)}.wb-inbox__row{display:flex;align-items:center;gap:8px}.wb-search{display:flex;align-items:center;gap:8px;flex:1;min-width:0;height:36px;padding:0 12px;background:var(--surface-subtle);border:1px solid var(--line);border-radius:9px;color:var(--text-muted);transition:border-color var(--dur) var(--ease),background var(--dur) var(--ease),box-shadow var(--dur) var(--ease)}.wb-search:focus-within{background:var(--surface);border-color:var(--brand);box-shadow:var(--ring)}.wb-search input{width:100%;border:0;outline:0;background:transparent;font:inherit;font-size:13px;color:var(--text)}.wb-search input::placeholder{color:var(--text-muted)}.wb-filter{position:relative;flex:none}.wb-filter__btn{display:inline-flex;align-items:center;gap:6px;max-width:132px;height:36px;padding:0 10px;background:var(--surface-subtle);border:1px solid var(--line);border-radius:9px;font-size:12.5px;font-weight:500;color:var(--text-secondary);cursor:pointer;transition:border-color var(--dur) var(--ease),background var(--dur) var(--ease)}.wb-filter__btn:hover,.wb-filter__btn[aria-expanded=true]{background:var(--surface);border-color:var(--line-strong);color:var(--text)}.wb-filter__btn .ic{width:14px;height:14px;color:var(--text-muted)}.wb-filter__label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.wb-menu{position:absolute;z-index:30;top:calc(100% + 6px);right:0;width:216px;padding:6px;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--sh-md)}.wb-menu__title{padding:6px 10px 4px;font-size:11px;font-weight:600;letter-spacing:.02em;color:var(--text-muted)}.wb-menu__item{display:flex;align-items:center;gap:9px;width:100%;height:34px;padding:0 10px;border:0;border-radius:var(--r-sm);background:transparent;font-size:13px;color:var(--text);text-align:left;cursor:pointer;transition:background var(--dur-fast) var(--ease)}.wb-menu__item:hover{background:var(--surface-sunken)}.wb-menu__item.is-active{background:var(--brand-soft);color:var(--brand-text);font-weight:600}.wb-menu__item .ic{width:14px;height:14px;color:var(--brand-text)}.wb-menu__name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.wb-menu__count{font-size:11.5px;color:var(--text-muted)}.wb-menu__item.is-active .wb-menu__count{color:var(--brand-text)}.wb-segmented{display:grid;grid-template-columns:repeat(4,1fr);gap:2px;margin-top:10px;padding:3px;background:var(--surface-sunken);border-radius:var(--r-lg)}.wb-segment{display:inline-flex;align-items:center;justify-content:center;gap:5px;height:28px;border:0;border-radius:7px;background:transparent;font-size:12.5px;font-weight:500;color:var(--text-secondary);cursor:pointer;transition:background var(--dur) var(--ease),color var(--dur) var(--ease)}.wb-segment:hover{color:var(--text)}.wb-segment.is-active{background:var(--surface);color:var(--text);font-weight:600;box-shadow:var(--sh-xs)}.wb-segment__count{font-size:11px;font-weight:600;color:var(--text-muted)}.wb-segment__count.is-alert{padding:0 5px;border-radius:var(--r-full);background:var(--warning);color:var(--text-inverse)}.wb-segment.is-active .wb-segment__count{color:var(--brand-text)}.wb-inbox__list{flex:1;min-height:0;display:flex;flex-direction:column;gap:8px;overflow-y:auto;padding:12px}.wb-inbox__empty{margin:48px 0 0;text-align:center;font-size:13px;color:var(--text-muted)}.wb-conv{position:relative;display:flex;gap:12px;width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:var(--r-lg);background:var(--surface);box-shadow:var(--sh-xs);text-align:left;cursor:pointer;transition:border-color var(--dur) var(--ease),box-shadow var(--dur) var(--ease),transform var(--dur) var(--ease)}.wb-conv-wrap.is-intake{border:1px solid var(--warning-line);border-radius:var(--r-lg);background:var(--warning-soft);box-shadow:var(--sh-xs);overflow:hidden;transition:border-color var(--dur) var(--ease)}.wb-conv-wrap.is-intake:hover{border-color:var(--warning)}.wb-conv-wrap.is-intake .wb-conv{border:0;border-radius:0;background:transparent;box-shadow:none}.wb-conv-wrap.is-intake .wb-conv:hover{transform:none}.wb-conv__actions{display:flex;align-items:center;gap:6px;padding:8px 12px;border-top:1px dashed var(--warning-line)}.wb-conv__actions-text{flex:1;min-width:0;font-size:11.5px;color:var(--warning);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.wb-conv:hover{border-color:var(--line-strong);box-shadow:var(--sh-md);transform:translateY(-1px)}.wb-conv.is-active{border-color:var(--brand);background:var(--brand-soft)}.wb-conv.is-active:before{content:"";position:absolute;left:-1px;top:10px;bottom:10px;width:3px;border-radius:0 3px 3px 0;background:var(--brand)}.wb-conv.is-active .wb-plat-badge,.wb-conv.is-active .wb-badge{box-shadow:0 0 0 2px var(--brand-soft)}.wb-conv.is-unread{border-color:var(--brand-soft-line)}.wb-conv.is-unread .wb-conv__title{color:var(--brand-text)}.wb-conv__main{display:block;flex:1;min-width:0}.wb-conv .wb-avatar{width:36px;height:36px;border-radius:var(--r-lg);font-size:13px}.wb-conv__row{display:flex;align-items:center;gap:8px}.wb-conv__title{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13.5px;font-weight:600;color:var(--text)}.wb-conv__time{flex:none;font-size:11.5px;color:var(--text-muted)}.wb-conv__preview{display:block;margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12.5px;color:var(--text-muted)}.wb-conv.is-unread .wb-conv__preview{color:var(--text-secondary)}.wb-conv__meta{display:flex;align-items:center;gap:4px;flex-wrap:wrap;margin-top:7px}.wb-conv-wrap.is-intake .wb-plat-badge{box-shadow:0 0 0 2px var(--warning-soft)}.wb-inbox__foot{flex:none;display:flex;align-items:center;gap:7px;padding:10px 14px;border-top:1px solid var(--line);font-size:11.5px;color:var(--text-muted)}.wb-live-dot{width:6px;height:6px;border-radius:var(--r-full);background:var(--success);box-shadow:0 0 0 3px #0e9f6e24;animation:wb-pulse 2.4s var(--ease) infinite}@keyframes wb-pulse{0%,to{opacity:1}50%{opacity:.45}}.wb-chat{display:flex;flex-direction:column;flex:1;min-width:0;background:var(--canvas);position:relative}.wb-chat__header{flex:none;display:flex;align-items:center;gap:12px;height:64px;padding:0 20px;background:var(--surface);border-bottom:1px solid var(--line)}.wb-chat__id{min-width:0;flex:0 1 auto}.wb-chat__title{font-size:14.5px;font-weight:650;line-height:1.3;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.wb-chat__sub{display:flex;align-items:center;gap:6px;min-width:0;margin-top:2px;overflow:hidden;font-size:12px;color:var(--text-muted);white-space:nowrap}.wb-chat__sub .wb-plat-dot{width:6px;height:6px}.wb-chat__sub code{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-family:var(--font-sans);font-size:12px}.wb-chat__spacer{flex:1;min-width:8px}.wb-chat__scroll-wrap{position:relative;display:flex;flex-direction:column;flex:1;min-height:0}.wb-chat__messages{position:relative;flex:1;overflow-y:auto;padding:18px 24px 24px;overflow-anchor:none}.wb-chat__history{text-align:center;font-size:12px;color:var(--text-muted);padding:4px 0 14px}.wb-chat__jump{position:absolute;left:50%;bottom:14px;display:inline-flex;align-items:center;gap:6px;height:32px;padding:0 14px;border:none;border-radius:var(--r-full);background:var(--brand);color:var(--on-brand);font-size:12.5px;font-weight:600;cursor:pointer;box-shadow:0 6px 18px #2563eb4d;transform:translate(-50%);transition:background var(--dur) var(--ease)}.wb-chat__jump:hover{background:var(--brand-hover)}.wb-chat__jump 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#00000080;cursor:default}.wb-lightbox__close{position:absolute;top:20px;right:20px;display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border:1px solid rgba(255,255,255,.25);border-radius:var(--r-full);background:#ffffff1a;color:#fff;cursor:pointer;transition:background var(--dur) var(--ease)}.wb-lightbox__close:hover{background:#ffffff38}.wb-sr{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap}:root .el-input__wrapper,:root .el-select__wrapper{background-color:var(--surface-subtle);box-shadow:0 0 0 1px var(--line) inset;border-radius:var(--r-md);transition:box-shadow var(--dur) var(--ease),background-color var(--dur) var(--ease)}:root .el-input__wrapper:hover,:root .el-select__wrapper:hover{box-shadow:0 0 0 1px var(--line-strong) inset}:root .el-input__wrapper.is-focus,:root .el-select__wrapper.is-focused{background-color:var(--surface);box-shadow:0 0 0 1px var(--brand) inset,var(--ring)}:root 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.el-dialog{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-xl);box-shadow:var(--sh-md)}:root .el-dialog__title{font-size:15px;font-weight:650;color:var(--text)}:root .el-dialog__body{color:var(--text-secondary)}:root .el-form-item__label{color:var(--text-secondary)}:root .el-alert--info.is-light{background:var(--brand-soft);border:1px solid var(--brand-soft-line);color:var(--brand-text)}:root .el-alert--info.is-light .el-alert__title{color:var(--brand-text)}:root .el-message{background:var(--surface);border:1px solid var(--line);box-shadow:var(--sh-md);max-width:min(560px,calc(100vw - 32px))}:root .el-message__content{color:var(--text);white-space:pre-line;word-break:break-word}:root .el-message-box{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-xl)}:root .el-message-box__title{color:var(--text)}:root .el-message-box__content{color:var(--text-secondary)}.wb-error-text{margin:0;line-height:1.7;white-space:pre-wrap}@media (max-width: 1400px){.wb-plat-summary{padding:0 8px}.wb-plat-summary__text{display:none}}@media (max-width: 1120px){.wb-plat-summary{display:none}.wb-inbox{width:300px}.wb-msg__body{max-width:78%}}@media (max-width: 980px){.wb-brand__name{display:none}.wb-inbox{width:288px}}@media (max-width: 880px){.wb-stats{display:none}}@media (max-width: 1180px){.wb-chat__copy{display:none}}@media (max-width: 800px){.wb-body{flex-direction:column}.wb-inbox{width:100%;max-height:40vh;border-right:0;border-bottom:1px solid var(--line)}.wb-msg__body{max-width:88%}.wb-composer__emoji{left:20px;right:20px}.wb-emoji{width:100%}}@media (prefers-reduced-motion: reduce){*,*:before,*:after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}.wb-visually-hidden{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.wb-msg--proposal{flex-direction:row}.wb-msg--proposal 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